COVID Policies Updated 10/2022

Covid Policies updated October 2022

Masks are now optional for clients and staff.  If you’d like us to wear masks, let us know before your appointment or when you check in.

Let us know if you have had any changes COVID related such as recently tested positive for COVID or known exposure within the last 5 days to someone who has tested positive for COVID. If you have had a known exposure, we ask that you take a rapid test the day of your appointment and wear a mask during the appointment. We ask the same if you have traveled within the last 3 days. If you are experiencing COVID symptoms before your appointment please reschedule as soon as you begin feeling ill.
Our CANCELLATION POLICY is that we ask for 24hrs to cancel or to reschedule. If it is less than 6hrs notice, we charge a $45 fee per appointment. We prefer a call to cancel and we go by the timestamp of your voicemail. We are again requiring at least 6hrs notice regardless of the reason for canceling/rescheduling.

Indigo COVID Policies 11/15/21

Please view the COVID travel policy below as we enter the holiday traveling season:

  1. 2)  Travel: We ask that you refrain from unnecessary traveling at this time and we need you to inform us of any travel. Depending upon the circumstances, we may ask that you wait after you return to book an appointment. If you fly/train/bus, we ask that you either wait 10 days from your return day and/or provide proof of a negative rapid test taken the same day as your appointment. We are expecting the same of our staff.

We are implementing a mandatory vaccination policy for our employees as of November 15, 2021.

Indigo COVID Policies updated 11/15/2021

Below are our new procedures and protocols as they relate to COVID and to abide by our new industry guidelines. Safety of our clients and staff is of the utmost importance. We have always abided by the sanitation requirements for our industry while going beyond those with frequent professional cleanings. We will be updating this document as needed and it will be added to our website blog page so that our most up to date information is available.

**Most Important! Please read through this entire document**

****Everyone must WEAR A MASK at all times in the office. We will have a mask ready for you at the door if you don’t have one. The masks must be worn over both the mouth and the nose in the public spaces and in the treatment rooms.

We recommend that you simply unhook it from your ears during the face down portion so that it still covers your nose and mouth, but is more comfortable for face down. We ask you to keep talking to a minimum during the massage to reduce the amount of saliva droplets. We can go back to using pillowcases and allowing the masks off in face down again once our COVID numbers start to go down. Because massage is in a closed room at close proximity for an extended period of time, we have to take further precautions than other industries.

All staff are wearing masks during their entire shift at Indigo. It is required.Everyone must wear a mask at all times in the office. We will have a mask ready for you at the door if you don’t have one. The masks must be worn in the public spaces and in the treatment rooms. The only exception is for our Facials with our Estheticians who will be wearing a face mask and face guard during facials..

Frequently asked questions:

  1. 1)  We will NOT be wearing gloves to give massages unless there is any open skin on our hands or at the therapist discretion.
  2. 2)  Travel: We ask that you refrain from unnecessary traveling at this time and we need you to inform us of any travel. Depending upon the circumstances, we may ask that you wait after you return to book an appointment. If you fly/train/bus, we ask that you either wait 10 days from your return day and/or provide proof of a negative rapid test taken the same day as your appointment. We are expecting the same of our staff.
  3. 3)  If you work in a HOSPITAL SETTING and are vaccinated, we ask that you wait until two weeks after receiving the last shot and then we are happy to see you for massage. You are still required to wear a mask at all times in our office. If you are currently working with COVID positive patients, we ask that you don’t come in for massage at this time. We are so grateful for the work you are doing, but we have to have these restrictions in order to serve others. If you haven’t been exposed to a COVID positive patient in two weeks, please do come in.

Scheduling Appointments

The day before your appointment, we will email you the link to our online intake form (to update information or for new clients) and the COVID questionnaire and release form.

The COVID form must be completed within 24hrs so that the information is current and as accurate as possible. The form only needs to be completed once, with the condition that you notify us of any changes in testing, symptoms, etc.. If you do not complete before your visit, we do have iPad forms available. However, we strongly encourage clients to complete the forms necessary prior to their appointment time so that it doesn’t take away any of the massage time.

We are limiting the number of therapists in the office at the same time. Staff is required to keep a 6ft distance in the public spaces and we ask the same of clients as well.

We will not be offering our Pure-Focus facial massages performed by the massage therapists at this time. We have estheticians at both Benton Park and Maplewood offering esthetics facials and CBD skincare for facial interests.

We are not charging late cancel fees for COVID symptoms as long as you call and let us know. Please give as much notice as possible, but we understand if that isn’t possible. Do still call us. If you no show and don’t call at all, we will charge the $35 late cancel fee as respect for the therapist’s professional time. We have limited availability so we do reserve your appointment time especially for you. With enough notice, we can often fill that appointment time with someone who can make it.

Check-In Process

You are welcome to walk up to the door, but be sure to have a mask on prior to entering the building.

Reception will immediately take your temperature with a no touch wrist/ forehead thermometer. If you are returning and already have the COVID questionnaire and release form completed, please let us know if anything has changed COVID related. Immediately visit our hand sanitation station just inside the entrance with tissues, a hand sanitizer pump, and trash can.

Reception can also give you the iPad forms if needed and ipads are sanitized after each use. Reception can let you know if the bathroom is available for use.

Please wait in the waiting area. Your therapist will come to greet you and take you back into the treatment room for your session.

After your massage

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You are welcome to exit the treatment room and your therapist will be waiting for you to do a check in after your massage, asking how you feel and giving self-care recommendations. They can also let you know if the bathroom is available. We do encourage drinking water after your massage and we have a water cooler with reverse osmosis water available.

We are encouraging you to give us the credit card that you want to use for payment when you make your appointment. Reception will ask if you would like to add gratuity and then the checkout will be complete. Tips are appreciated, but not expected.

What we are doing

Treatment Room Sanitation

1) In addition to thoroughly disinfecting the treatment rooms after each appointment, reception will be sanitizing the frequently touched surfaces several times a day. We are continuing our frequent professional cleanings of each office. Our entire staff was trained in the appropriate disinfecting protocols over a zoom meeting with our professional cleaning crew.

2) We have added “Medify Air” HEPA 13 Medical Grade Air Purifiers for each treatment room appropriately sized to clean the air in the room every 15min. HEPA 13 purifiers capture 99.9% of particles down to 0.1 microns. We feel having a higher standard of purification than the standard HEPA purifiers is important. Check this link for more information about the differences between True HEPA and the HEPA 13. We have added UV air purifiers for the waiting rooms as well.

3) We are disinfecting the rooms between every appointment with an EPA standard one step sanitizer/deodorizer QT64. This particular product has only a 1 minute dwell time to kill human coronavirus and 2 minutes for Influenza Type A. We have 30min between appointments to take care of sanitizing and preparing the room for the next client.

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4) We have installed plexiglass at the reception desk @ Benton Park and placed reception desk further back inside the reception room at Maplewood to further encourage distancing.

5) We changed client chairs in treatment rooms and waiting rooms to wipeable plastic chairs distanced from each other and all trash cans to lidded, touch-less options

6) We will be using washable massage cream tubes and one-use aprons. The same linen service will be used for our linens and we will launder our towels, face cradle covers, blankets, aprons, and washable masks in house. We will sanitize the cream tubes after each appointment.

7) Our washable masks are equipped with PM2.5 filters (5 layer filters) that have up to 60hrs wear time, although we will be using them for 50hrs before replacing. The filters are kept by each therapist in paper bags between shifts. The outside washable masks are washed after each shift and staff use a fresh mask at each shift keeping track of their filter wearable hours accordingly. Staff is allowed to double up on masks and/or bring their own mask to wear. We also have N-95 masks available as a choice for employees.

8) Staff is required to wash their hands immediately upon arrival and then take their temperature. They are also required to sanitize their hands before and after breaks and before and after visiting their lockers for any reason. They are then to go directly to the area where their sanitation equipment is to prepare to give massages. Staff wash their hands as the last thing before entering the treatment room.

9) We are implementing a mandatory vaccination policy for our employees as of November 15, 2021.

 

Indigo COVID Policies 4/1/21

COVID Policies 4/1/21

Below are our updated procedures and protocols as they relate to COVID and to abide by our new industry guidelines. Safety of our clients and staff is of the utmost importance. We have always abided by the sanitation requirements for our industry while going beyond those with frequent professional cleanings.

**Most Important! Please read through this entire document**

**Everyone must wear a mask at all times in the office. We will have a mask ready for you at the door if you don’t have one. The masks must be worn in the public spaces and in the treatment rooms. The only exception is if for breathing comfort you need to take it off during the face down portion of the massage. You can hook it along the side of the face cradle and put it on for face up and side lying massage and any other time. It is up to the therapist’s discretion if they ask you to keep the mask on for face down, please do.

We ask you to keep talking to a minimum to reduce the amount of saliva droplets. All staff are required to wear masks during their entire shift.

**Everyone must call to check in upon arrival and we will respond and meet you at the door to take your temperature. The doors are kept locked at this time. Let us know if you want to pop in for retail or a gift card purchase.

**Frequently asked question: We will NOT be wearing gloves to give massages unless there is any open skin on our hands

**Travel We ask that you refrain from unnecessary traveling at this time. Depending upon the circumstances, we may ask that you wait two weeks after you return to book an appointment. We are also expecting the same of our staff. If you are vaccinated, we ask that you wait two weeks after receiving the last shot. You are still required to wear a mask at all times in our office.

If you work in a HOSPITAL SETTING and are vaccinated, we ask that you wait until two weeks after receiving the last shot and then we are happy to see you for massage. You are still required to wear a mask at all times in our office.

Scheduling Appointments

The day before your appointment, we will email you the link to our online intake form
(to update information or for new clients) and the COVID questionnaire and release form.
The COVID form must be completed within 24hrs so that the information is current and as accurate as possible. The form only needs to be completed once. If you do not complete before your visit, we do have iPad forms available. However, we strongly encourage clients to complete the forms necessary prior to their appointment time so that it doesn’t take away any of the massage time.

We are limiting the number of therapists in the office at the same time. Staff is required to keep a 6ft distance in the public spaces and we ask the same of clients as well.

We will not be offering our Pure-Focus facial massages performed by the massage therapists at this time. We have estheticians at both Benton Park and Maplewood offering esthetics facials and CBD skincare for facial interests.

page1image3779008

We are not charging late cancel fees for COVID symptoms as long as you call and let us know. Please give as much notice as possible, but we understand if that isn’t possible. Do still call us. If you no show and don’t call at all, we will charge the $35 late cancel fee as respect for the therapist’s professional time. We have limited availability so we do reserve your appointment time especially for you. With enough notice, we can often fill that appointment time with someone who can make it.

Check-In Process
When you arrive for your appointment do not just walk in.
Call the office when you arrive saying you are here. Reception will answer your call and let you know when to meet them at the front door (at Benton Park, let us know if you require the side door accessible entrance, otherwise that door will be locked)
You are welcome to walk up to the door now that the weather is nice and we often see you and let you in, if not you can then call.

Reception will open the door and immediately take your temperature with a no touch wrist/ forehead thermometer. If you are returning and already have the COVID questionnaire and release form completed, please let us know if anything has changed COVID related. Immediately visit our hand sanitation station just inside the entrance with tissues, a hand sanitizer pump, and trash can.

Reception can also give you the iPad forms if needed and ipads are sanitized after each use. Reception can let you know if the bathroom is available for use.
Please wait in the waiting area. Your therapist will come to greet you

After your massage

You are welcome to exit the treatment room and your therapist will be waiting for you to do a checkin after your massage, asking how you feel and giving self-care recommendations. They can also let you know if the bathroom is available. We do encourage drinking water after your massage and we have a water cooler with reverse osmosis water available.

We are encouraging you to give us the credit card that you want to use for payment when you make your appointment. Reception will ask if you would like to add gratuity and then checkout will be complete. Tips are appreciated, but not expected.

**What we are doing**

Treatment Room Additional Sanitation

1) In addition to thoroughly disinfecting the treatment rooms after each appointment, reception will be sanitizing the frequently touched surfaces several times a day. We are continuing our frequent professional cleanings of each office. Our entire staff was trained in the appropriate disinfecting protocols over a zoom meeting with our professional cleaning crew.

2) We have added “Medify Air” HEPA 13 Medical Grade Air Purifiers for each treatment rooms appropriately sized to clean the air in the room every 15min. HEPA 13 purifiers capture 99.9% of particles down to 0.1 microns. We feel having a higher standard of purification than the standard HEPA purifiers is important. Check this link for more information about the differences between True HEPA and the HEPA 13

https://medifyair.com/pages/needtoknow
We have also added UV air purifiers for the waiting rooms as well

page2image3780880

3) We are disinfecting the rooms between every appointment with an EPA standard one step sanitizer/deodorizer QT64. This particular product has only a 1 minute dwell time to kill human coronavirus and 2 minutes for Influenza Type A. We have 30min between appointments to take care of sanitizing and preparing the room for the next client.

4) We have installed plexiglass at the reception desk @ Benton Park and placed reception desk further back inside the reception room at Maplewood to further encourage distancing.

5) We changed client chairs in treatment rooms and waiting rooms to wipeable plastic chairs distanced from each other and all trash cans to touch-less options

6) We will be using washable massage cream tubes and one-use aprons. The same linen service will be used for our linens and we will launder our towels, face cradle covers, blankets, aprons, and washable masks in house. We will sanitize the cream tubes after each appointment.

7) Our washable masks are equipped with PM2.5 filters (5 layer filters) that have up to 60hrs wear time, although we will be using them for 50hrs before replacing. The filters are kept by each therapist in paper bags between shifts. The outside washable masks are washed after each shift and staff use a fresh mask at each shift keeping track of their filter wearable hours accordingly. Staff is allowed to double up on masks and/or bring their own mask to wear.

8) Staff is required to wash their hands immediately upon arrival and then take their temperature. They are also required to sanitize their hands before and after breaks and before and after visiting their lockers for any reason. They are then to go directly to our check in area to find their sanitation equipment to prepare to give massages.

COVID Policy Update 11/17/20

New Announcements 11/17/20

*We ask that you celebrate Thanksgiving safely this year. Due to the recent mandates, if you are visiting with family/friends outside of your household, traveling for Thanksgiving, and/or gathering in a group of 10+, we ask that you wait to schedule a massage for two weeks after Thanksgiving. We appreciate your cooperation!

*In order to keep our staff distanced at this time, we are not offering Couples massage at the Maplewood location. We are offering them in our extra large Couples room at Benton Park with limited availability.

11/11/20 COVID Policies

Below are our new procedures and protocols as they relate to COVID and to abide by our new industry guidelines. Safety of our clients and staff is of the utmost importance. We have always abided by the sanitation requirements for our industry while going beyond those with frequent professional cleanings. We will be updating this document as needed and it will be added to our website blog page so that our most up to date information is available.

**Most Important! Please read through this entire document**

**Everyone must WEAR A MASK at all times in the office. We will have a mask ready for you at the door if you don’t have one. The masks must be worn over both the mouth and the nose in the public spaces and in the treatment rooms. We recommend that you simply unhook it from your ears during the face down portion so that it still covers your nose and mouth, but is more comfortable for face down. We ask you to keep talking to a minimum during the massage to reduce the amount of saliva droplets. We can go back to using pillowcases and allowing the masks off in face down again once our COVID numbers start to go down. Because massage is in a closed room at close proximity for an extended period of time, we have to take further precautions than other industries. The only mask wearing exception is when receiving facial services. The esthetician will wear a face mask and a face guard during facials. All staff are wearing masks during their entire shift at Indigo. It is required.

**Everyone must CALL to check in upon arrival and we will respond and meet you at the door to take your temperature. The doors are kept locked at this time. Let us know if you want to pop in for retail or a gift card purchase. We do have reception available every day.

**Frequently asked questions:

We will NOT be wearing gloves to give massages unless there is any open skin on our hands

We ask that you refrain from TRAVELING at this time and refrain from group activities outside of your family unit. Depending upon the circumstances, we may ask that you wait after you return to book an appointment. We are also expecting the same of our staff. We need you to inform us of any travel. If you fly/train/bus, we ask that you wait at least 12 days from your return day before coming in. The CDC recommends mask wearing AND distancing which is almost impossible on a plane. Also we often travel to then take part in group activities, celebrations, gatherings at our destination, where it is often difficult to distance.

If you work in a HOSPITAL SETTING and if you are currently working with COVID positive patients, we ask that you don’t come in for massage at this time. We are so grateful for the work you are doing, but we have to have these restrictions in order to serve others. If you haven’t been exposed to a COVID positive patient in two weeks, you can come in.

Scheduling Appointments

Two days before your appointment, we will email you the link to our online intake form
(to update information or for new clients) and the COVID questionnaire and release form. Please completed the form within 24hrs of your appointment so that the information is current and as accurate as possible. The Intake/COVID form only needs to be completed once. If you do not complete it before your visit, we do have iPad forms available. However, we strongly encourage clients to complete the forms necessary prior to their appointment time so that it doesn’t take away any of the massage time. Same day appointments will be difficult at this time since we are limiting our capacity. For subsequent visits, we expect you to notify us of any changes COVID related.

page1image5812928

We are limiting the number of therapists in the office at the same time. Staff is asked to keep a distance in all of the public spaces and we ask the same of clients as well. We have two waiting chairs that are 6ft apart in the waiting area and another waiting chair closer to our side door. We are limiting the number of clients in the waiting areas and retail area at this time.

We will not be offering our Pure-Focus facial massages at this time. We do have an esthetician at Maplewood offering esthetics facials for facial interests. We will soon have an esthetician at our Benton Park location as well.

We are not charging late cancel fees for COVID symptoms as long as you call and let us know. Please give as much notice as possible, but we understand if that isn’t possible. Do still call us. If you no show and don’t call at all, we will charge the $35 late cancel fee as respect for the therapist’s professional time. We have limited availability so we do reserve your appointment time especially for you. With enough notice, we can often fill that appointment time with someone who can make it.

Check-In Process
When you arrive for your appointment do not just walk in.
Call the office when you arrive saying you are here. Reception will answer your call and let you know when to meet them at the front door ( at Benton Park, let us know if you require the side door accessible entrance, otherwise that door will be locked )
They may say one moment and will call you back which means they are with another client at the moment and will let you know as soon as they are ready to meet you at the door.

Reception will open the door and immediately take your temperature with a no-touch forehead thermometer. If you are returning and already have the COVID questionnaire and release form completed, reception will go over the most pertinent questions at each and every visit. Please keep us informed of any changes COVID related like recent travel, COVID exposure, group activities, etc

Immediately visit our hand sanitation station just inside the entrance with tissues, a hand sanitizer pump, and trash can.

Reception can also give you the iPad forms if needed and iPads are sanitized after each use. Reception can let you know if the bathroom is available for use.
Please wait in the waiting area and feel free to browse our retail selection.
Your therapist will come to greet you when they are ready.

After your massage

We are encouraging the clients to open the treatment door a bit so your therapist will know you are ready for the therapists to come in to do a checkin after your massage, asking how you feel and giving self-care recommendations. They can also let you know if the bathroom is available. You can help yourself to water at the water cooler to take with you if you would like.

We are encouraging you to give us the credit card that you want to use for payment when you make your appointment. Reception will ask if you would like to add gratuity and then checkout will be complete. Let us know if you need a receipt and we can email it to you.
We are also accepting cash tips. Tips are always appreciated, but never expected.

**What we are doing**

Treatment Room Additional Sanitation

1) In addition to thoroughly disinfecting the treatment rooms after each appointment, reception will be sanitizing the frequently touched surfaces several times a day. We are continuing our frequent professional cleanings of each office. Our entire staff was trained in the appropriate disinfecting protocols over a zoom meeting with our professional cleaning crew.

2) We have added “Medify Air” HEPA 13 Medical Grade Air Purifiers for each treatment rooms appropriately sized to clean the air in the room every 15min. HEPA 13 purifiers capture 99.9% of particles down to 0.1 microns. We feel having a higher standard of purification than the standard HEPA purifiers is important. Check this link for more information about the differences between True HEPA and the HEPA 13

https://medifyair.com/pages/needtoknow
We have also added UV air purifiers for the waiting rooms as well

3) We are disinfecting the rooms between every appointment with an EPA standard one step sanitizer/deodorizer QT64. This particular product has only a 1 minute dwell time to kill human coronavirus and 2 minutes for Influenza Type A. We have 30min between appointments to take care of sanitizing and preparing the room for the next client.

4) We have installed plexiglass at the reception desk @ Benton Park and placed reception desk further back inside the reception room at Maplewood to further encourage distancing.

5) We changed all client chairs in treatment rooms and waiting rooms to wipeable plastic chairs distanced from each other and all trash cans to touch-less options

6) We will be using washable one-use massage cream tubes, one-use aprons, and one-use pillowcases draped underneath the face cradles. The same linen service will be used for our linens and we will launder our towels, face cradle covers, blankets, aprons, pillowcases, and washable masks in house. We will sanitize the cream tubes after each appointment.

7) Our washable masks are equipped with PM2.5 filters (5 layer filters) that have up to 60hrs wear time, although we will be using them for 50hrs before replacing. The filters are kept by each therapist in paper bags between shifts. The outside washable masks are washed after each shift and staff use a fresh mask at each shift keeping track of their filter wearable hours accordingly.

8) Staff is required to wash their hands immediately upon arrival and then take their temperature. Then they go directly to our check in area to find their sanitation equipment to prepare to give massages.
They are also required to sanitize their hands before and after breaks and before and after visiting their lockers for any reason.

COVID Policies

INDIGO   COVID   POLICY   UPDATE 

8/1/20

Below are our new procedures and protocols as they relate to COVID and to abide by our new industry guidelines. Safety of our clients and staff is of the utmost importance. We have always abided by the sanitation requirements for our industry while going beyond those with frequent professional cleanings.

**Everyone must wear a mask at all times in the office. We will have a mask ready for you at the door if you don’t have one. The masks must be worn in the public spaces and in the treatment rooms. The only exception is if for breathing comfort you need to take it off during the face down portion of the massage. You can hook it along the side of the face cradle and put it on for face up and side lying massage and any other time. We ask you to keep talking to a minimum to reduce the amount of saliva droplets. 

All staff are wearing masks during their entire shift.

**Everyone must call to check in upon arrival and we will respond and meet you at the door to take your temperature. The doors are kept locked at this time. Let us know if you want to pop in for retail or a gift card purchase.

**Frequently asked question: We will NOT be wearing gloves to give massages unless there is any open skin on our hands

We ask that you refrain from traveling at this time and refrain from group activities outside of your family units. Depending upon the circumstances, we may ask that you wait two weeks after you return to book an appointment. We are also expecting the same of our staff. 

If you work in a HOSPITAL SETTING and if you are working with COVID positive patients, we ask that you don’t come in for massage at this time. We are so grateful for the work you are doing, but we have to restrict who we are seeing at this time in order to serve more people.

Scheduling Appointments

The day before your appointment, we will email you the link to our online intake form 

(to update information or for new clients) and the COVID questionnaire and release form. 

The COVID form must be completed within 24hrs so that the information is current and as accurate as possible. The form only needs to be completed once. If you do not complete before your visit, we do have iPad forms available. However, we strongly encourage clients to complete the forms necessary prior to their appointment time so that it doesn’t take away any of the massage time. Same day appointments will be difficult at this time since we are limited to 75% capacity and are staggering appointments. 

We are staggering appointment start times and limiting the number of therapists in the office at the same time. Staff is required to keep a 6ft distance in all of the public spaces and we ask the same of clients as well.

We will not be offering our Pure-Focus facial massages and Couples Massages are limited to our Benton Park location where we can open up two couples rooms next to each other to separate our staff. We have an esthetician at Maplewood offering esthetics facials for facial interests.

We are not charging late cancel fees for COVID symptoms as long as you call and let us know. Please give as much notice as possible, but we understand if that isn’t possible. Do still call us. If you no show and don’t call at all, we will charge the $35 late cancel fee as respect for the therapist’s professional time. We have limited availability so we do reserve your appointment time especially for you. With enough notice, we can often fill that appointment time with someone who can make it. 

We are reopening July 1st with a limited schedule, focused on rescheduling clients that were canceled when we were closed and our regular clients.  We have a waitlist going as well. Not every therapist will be back July 1st and those that are, are back part-time through July. Wellness Program Autopays are still in suspension through Aug 31, to restart Sep 1st.

Please be patient as we navigate this reopening process.

Check-In Process

When you arrive for your appointment do not just walk in.

Call or Text the office when you arrive saying you are here. If texting you must state your name and which office your appointment is at. Reception will answer your call or text and let you know when to meet them at the front door ( at Benton Park, let us know if you require the side door accessible entrance, otherwise that door will be locked )

They may say one moment I will call/text you back which means they are with another client at the moment and will let you know as soon as they are ready to meet you at the door.

Reception will open the door and immediately take your temperature with a no touch forehead thermometer. If you are returning and already have the COVID questionnaire and release form completed, reception will go over the most pertinent questions at each and every visit. 

Immediately visit our hand sanitation station just inside the entrance with tissues, a hand sanitizer pump, and trash can.

Reception can also give you the iPad forms if needed and ipads are sanitized after each use.

Reception can let you know if the bathroom is available for use.

Please wait in the waiting area. Your therapist will come to greet you

After your massage

We are encouraging the clients to open the treatment door a bit so your therapist will know you are ready for the therapists to come in to do a checkin after your massage, asking how you feel and giving self-care recommendations. They can also let you know if the bathroom is available. A full water cup will be waiting for you on top of the water cooler to take with you.

We are encouraging you to give us the credit card that you want to use for payment when you make your appointment. Reception will ask if you would like to add gratuity and then checkout will be complete. We are encouraging non-cash payments at this time. We do have an instant pay account with PayPal if you want to pay that way and reception will check it came through and then checkout will be done. Let us know if you need a receipt and we will email it to you. 

For cash tips we have small envelopes in the treatment rooms that you can place your cash in that for the therapist to receive it after. Reception will not be handling cash at this time so please bring exact cash if you would like to leave a tip. Tips are appreciated, but not expected.

**What we are doing**

Treatment Room Additional Sanitation

1) In addition to thoroughly disinfecting the treatment rooms after each appointment, reception will be sanitizing the frequently touched surfaces several times a day. We are continuing our frequent professional cleanings of each office. Our entire staff was trained in the appropriate disinfecting protocols over a zoom meeting with our professional cleaning crew.

2) We have added “Medify Air” HEPA 13 Medical Grade Air Purifiers for each treatment rooms appropriately sized to clean the air in the room every 15min. HEPA 13 purifiers capture 99.9% of particles down to 0.1 microns. We feel having a higher standard of purification than the standard HEPA purifiers is important. Check this link for more information about the differences between True HEPA and the HEPA 13

https://medifyair.com/pages/needtoknow 

We have also added UV air purifiers for the waiting rooms as well

3) We are disinfecting the rooms between every appointment with an EPA standard one step sanitizer/deodorizer QT64. This particular product has only a 1 minute dwell time to kill human coronavirus and 2 minutes for Influenza Type A. We have 30min between appointments to take care of sanitizing and preparing the room for the next client.

4) We have installed plexiglass at the reception desk @ Benton Park and placed reception desk further back inside the reception room at Maplewood to further encourage distancing.

5) We changed all client chairs in treatment rooms and waiting rooms to wipeable plastic chairs  distanced from each other and all trash cans to touch-less options

6) We will be using washable one-use massage cream tubes, one-use aprons, and one-use pillowcases draped underneath the face cradles. The same linen service will be used for our linens and we will launder our towels, face cradle covers, blankets, aprons, pillowcases, and washable masks in house. We will sanitize the cream tubes after each appointment. 

7) Our washable masks are equipped with PM2.5 filters (5 layer filters) that have up to 60hrs wear time, although we will be using them for 50hrs before replacing. The filters are kept by each therapist in paper bags between shifts. The outside washable masks are washed after each shift and staff use a fresh mask at each shift keeping track of their filter wearable hours accordingly.

8) Staff is required to wash their hands immediately upon arrival and then take their temperature. They are also required to sanitize their hands before and after breaks and before and after visiting their lockers for any reason. They are then to go directly to our check in area to find their sanitation equipment to prepare to give massages.

Local Gratitude

Local Gratitude,  by Anne Childers, LMT, owner

We have been moved by the recent Gift Card sales, curbside retail sales, and clients continuing their Wellness Program. We definitely plan to be here once we all get through this. We appreciate your support during this time. If you are looking for other ways to support local right now, read on…

Local Restaurants and Retail Establishments are fulfilling orders with local delivery or curbside options. Check out CurbsideSTL a website devoted to letting us know about this.

Check out Tiny Little Monster’s support for local businesses through #HereForGoodSTL t-shirt sales (Indigo will have a new design available soon so please check back again)

Support our local grocery stores and show gratitude to the essential clerks and cashiers. Be sure to tip and thank your delivery drivers, mail carriers, etc.  Local Harvest is offering curbside pickup with a smile.

Remember to protect yourself and others by practicing social distancing. Try simple things like covering your hands at the gas pumps with the blue towels there to clean windshields or by wearing disposable gloves. Experts recommend washing your hands with soap frequently when available, and they recommend carrying a small sized hand sanitizing gel or spray along with you if you have to go out for essential supplies.

Indigo does sell a 4oz sized sanitizing spray full of 65% alcohol and a blend of anti-viral essential oils perfect to keep in your car or purse. Call and let me know if you need one of our Indigo Sanitizing Sprays, Bath & Body Supplies, CBD Topical or Sublingual Products for pain, Hand Salves for dry hands (from so much washing), or if you need anything from Indigo’s Retail Selection. I am doing local deliveries to your doorstep, or I can meet you at one of our locations for a curbside pick up. You will pay ahead over the phone. If you need a Mother’s Day or an early Summer Birthday Gift, Indigo’s Online Gift Cards are available for purchase through our MindBody online platform Click here to get started.

Well wishes and Much Gratitude,

Anne Childers, LMT, owner

Indigo goes GREEN!

Not only is Indigo Going Green for Spring by discounting our CBD products from Inner Alchemy and CBD Clinic and highlighting our CBD services for March and April, we are also enhancing our cleaning techniques and frequency throughout both locations. We want to share with you what we do to maintain a clean healthy environment at Indigo:

*added moisture barriers on all tables and face cradles so that all surfaces used in a massage are cleanable between every appointment

*washing hands (20secs +) is the last thing we do before entering a treatment room to begin a massage, and the first thing we do when exiting a treatment room after the massage

*spraying down all touch surfaces with our alcohol-based spray cleaner after every massage in the treatment rooms and reception is also doing so in the public areas throughout the day

*diffusing anti-viral essential oils in the waiting rooms

*offering our Indigo health spray in a personal 4oz sized spray (a blend of 70% alcohol, essential oils that have shown to be anti-viral, and aloe vera). It is available in our waiting rooms to use while you are here and it will be in our retail selection for purchase by 3/18/20. It is the perfect size for your purse or car to spray onto your hands frequently

*are diligent about staying home and not working if we are not feeling well in any way in order to keep our environment healthy and happy and we are asking the same of our clients.

*encourage clients to come in for massage if they are feeling well. Massage has wonderful immune boosting benefits!

During the cold/flu season we have the following sickness policy:

***If you are running a fever, feel ill, have an active and productive cough, or have recently been diagnosed with a contagious condition, or are caring for a sick or recently sick individual, please let us know before your scheduled appointment so we may reschedule. In some cases we may need your physician’s clearance before you can come in. Our practitioners see multiple clients in a day and we want to keep everyone as healthy as possible. We want you to know that if you feel under the weather, massage is like exercise for the body and will often make you feel worse. So only come in when you feel well enough to exercise. The practitioners reserve the right to cancel your appointment at any time***

and lastly our cancellation policy: (why it is best to check in with yourself the day before your appointment and let us know if you need to reschedule.

**If you have an AM appointment and don’t notice symptoms until the morning of CALL US right away and let us know and we will waive the late cancel fee. If you do not speak to a receptionist, leave a voicemail letting us know and we will return your call. This does not apply for no call no shows.**

With respect for our professional time, we do ask for at least six hours notice to cancel or reschedule your appointment. If it is less than six hours, we do charge a $35 late cancel fee. Thank you for your consideration!

by Anne Childers, LMT, owner

Coaching the Body with Jen Jaynes, LMT

Coaching the Body

with Jen Jaynes, LMT is a unique approach to therapeutic bodywork that uses techniques from traditional Thai massage to effectively address a wide variety of pain. CTB has a high rate of success with even very serious pain across a wide variety of diagnoses . The focus of CTB is the restoration of normal, pain-free movement by unlocking splinting patterns that are the body’s attempt to stabilize painful and unstable areas.

Coaching the Body FAQ:

How is Coaching the Body different from traditional Thai massage?

Traditional Thai Massage therapists tend to follow standard routines which may be adjusted for specific client complaints, but are not generally able to address specific clinical issues. CTB practitioners are fully trained to address specific pain issues and are highly competent trigger point therapists.

Thai massage is passive on the part of the receiver. While this is fine for general relaxation sessions, we have found that true resolution of serious pain cannot occur without involving the receiver at a conscious level. Modern science supports this with emerging studies on the neuroscience of chronic pain.

Your therapist will involve you in resolving your pain using breath, muscle contraction, and reporting of tenderness and other sensation. Most importantly, you will be aware of pain-free movement during the session.

How is Coaching the Body different from regular table massage?

The most obvious difference is that the receiver remains fully clothed and lays on a padded mat for the treatment. But as the session progresses you will notice more differences. First, we begin with a series of specified assessments to analyze how your body came into its current pattern, then apply a series of clinically tested protocols designed to coax your central nervous system out of its protective engagement.

Rather than laying silently as with Swedish or other table massages, you will be actively involved in your treatment.  During your CTB session, your therapist will want to know what sensations you experience, to maximize the effectiveness of the trigger point work. Your therapist will also ask you to contract muscles, or notice the quality of your joint movement.

CTB also uses various forms of heat, electronic point stimulation, vibration, and muscle energy techniques. All of these support coaching your body to experience pain-free movement.

What are trigger points?

Repeated studies have shown that most pain is the result of muscular adaptations called trigger points.  Trigger points are like little clenched fists that live within your muscle tissue. Trigger points are often the result of the central nervous system attempting to protect a certain area of the body by “locking it down,” for example after an injury.

This becomes a problem once the injury heals but the trigger points persist. These small, local contractions can pull on their surrounding tissues and tendons, creating a domino effect of pain and limited range of motion.

There is much more detail on trigger points and how CTB addresses them in this article by Chuck Duff, the founder of CTB: https://thaibodywork.com/articles/trigger-points/

What conditions can CTB help?

Many people come in with an injury or diagnosis that is thought to be the reason for their pain.

Sometimes, this is accurate. Many times, it isn’t. Western medicine always looks for a pathology behind pain—something torn, inflamed, or diseased that is “The Problem.”

Unfortunately, this belief system has a pretty poor track record in getting to the bottom of pain conditions and resolving them. People end up with the same ineffective recommendations: surgery, cortisone shots, pain killers.  At best, these are often dead ends. Sometimes, they can cause additional complications and even increase your discomfort.

Coaching the Body has demonstrated dramatic results for people with:

Headaches/migraines

Shoulder, hip, or knee pain

Frozen Shoulder

Thoracic Outlet Syndrome

Torn Rotator Cuff

Hand & Finger Pain/numbness

Lower Back Pain

Sciatica

Tendonitis

Arthritis

Plantar Fascitis

Be sure to first schedule a

90min Initial Coaching the Body: Clinical Thai Session $120

60min Follow Up Coaching the Body Sessions $90

5 Ways Seniors Benefit from Aromatherapy

5 Ways Seniors Benefit from Aromatherapy by Morgan Taylor

Senior citizens don’t need reminding that with age comes a whole host of health struggles. While coping with them can usually include pain medications and vitamins, aromatherapy can be a great asset in helping with another type of serious ailment: mental health problems.

The CDC reports that seniors are a vulnerable population for mental illness and can be dealing with everything from anxiety to more serious dissociative disorders. Anyone who is suffering from a mental illness should seek professional medical attention, but seniors may find aromatherapy to be a pleasant and useful tool that can go along with counseling.

1. Aromatherapy can help with anxiety.

Essential oils have been shown to help reduce anxiety in individuals who experience moderate to severe anxiety symptoms. Relaxing scents have been shown to help individuals control the body’s natural anxiety response by convincing your brain you are in a safe and calming environment. Lavender in particular has been shown to be extremely beneficial for anxiety and rest.

2. It can help you get your sleep back.

One of the most common side effects of mental illness can be a disruption in one’s natural sleep pattern. Seniors also tend to experience a loss in sleep due to things like joint pain and breathing problems, making this yet another obstacle to a good night’s rest.

Essential oils have been shown to help people sleep and improve the quality of that sleep. Aromatherapy has been used to relax individuals throughout history, and this works in a similar way. Calming scents can lower your heart rate and blood pressure, two things that tend to go up when one is anxious. This biological effect can give seniors the boost they need to relax and fall asleep.

3. Reduce stress and lower blood pressure.

Aromatherapy has been proven to help reduce some of the negative biological effects on anxiety, like elevated heart rate and blood pressure. This can reduce your risk of having a stroke or heart attack, which is something that can be particularly helpful for seniors.

Managing your anxiety is an important aspect of managing your health, and Aromatherapy is a great tool to help you do that because of this physical relaxation effect it can provide.

4. It’s not another medication.

Many seniors are already taking several different medications on a daily basis. One of the most difficult aspects of that routine is making sure you and your doctor understand how all of your different medications are working together.

While anxiolytics and antidepressants can be great options for some patients, they can also have a variety of side-effects and interactions with other medications you may already be taking. Aromatherapy can provide natural relief for anxiety without causing concern over medical interactions. That said, you shouldn’t solely rely on it to manage a mental illness.

5. It can help you manage pain.

Aromatherapy has been proven to be effective in helping people manage chronic pain and joint pain, two things that many seniors are very familiar with. Essential oils like lavender work to relax your muscles and your breathing, allowing you to release some of the built-up tension you’re carrying around due to stress.

Senior’s may already be taking pain medication, but essential oils can provide additional pain relief without the need to increase medication.

Conclusion 

Hopefully this has given you a better idea of how aromatherapy can help seniors. It has great potential for both mental and physical health benefits and has been proven successful in both categories.

Seniors who are interested in aromatherapy should consider contacting a specialist or friend who is knowledgeable about essential oils to find the right one for them. Most importantly, seniors should use aromatherapy in addition to their other medications and treatment options that they set with their doctors.

Used this way, aromatherapy can really improve your overall quality of life.

Indigo loves essential oils!!
Shop our essential oils and variety of diffusers within the retail selection at both Benton Park and Maplewood locations or add aromatherapy to your massage treatment. 

Thai Massage by Jen Jaynes, LMT

What Is Thai Massage?

Thai massage uses compressions and stretches to help your muscles lengthen and release.  For Thai massage you stay clothed on a cushioned mat on the floor, and the massage therapist relaxes your muscles with rhythmic pressure and therapeutic stretches- no oil is used. Being on the floor lets the therapist use leverage to get deeper into your muscles. It also allows the therapist to move your body into fuller stretches. Like all our massage the intensity of treatment is tailored to what is comfortable and beneficial for you.

Who is Thai Massage Good For?

Everybody! But especially for people who want to feel more movement and ease in their body, people with desk jobs who feel tense and restricted, and people who want a full body relaxation experience.  Receiving Thai massage is almost like a moving meditation. The compressions rock your nervous system into a relaxed state, and stretches help that release expand through your whole body.

What Should I Wear for Thai Massage?

Clothing that is easy to move in and non-restrictive is best. A t-shirt and yoga or sweat pants work well. Please try to avoid jeans, skirts, and clothing that prevents free movement.

 

Call our office or click on “book an appointment” to schedule your Thai Massage session with either Jen Jaynes or Alicia Gerald.

Massage Special: 15% off our 80min Thai Massage Sessions thru July 2019